We are finally pulling the last of our equipment from our clients homes and businesses, and finally have time to reflect on the recent rains that created this surge event. I learned a few lessons from these storms and want to share them with you:
- Relationships matter. I received more than 1,000 calls this summer from potential clients following the many rainstorms. Those people whose names I immediately recognized where those I called back first.
- Think ahead. Just because you've never needed a property damage restoration firm doesn't mean you won't at some point. Take a few minutes to learn who the best firms are in the industry, and cultivate relationships with them.
- Help where you can. When appropriate, I advised potential clients how to handle their OWN water removal. Every project doesn't require me to handle the job. But it does require someone to tell you what to do. I helped numerous people by telling them exactly what to do on their own to minimize the damage and save some money.
- Don't wait!! Recognize when the damage is extensive. There's a big difference between two inches of water and two feet of sewage. Time is critical to keep the current problem from turning from a simple drying project into ripping out drywall, floors, etc.
- Get a battery back-up for your sump pump! 85% of the projects I handled were standard sump-pump failures.
Most projects were Category 2 (standing, gray water) events. These are easily mitigated and rarely cause heavy damage. However, it only takes a few days to turn a Category 2 event into a Category 3 (standing, black water) event. Mitigation becomes much more difficult, requires additional equipment, more man-power and significantly more money.
Relationships matter!!! It's important to cultivate knowledgeable providers prior to needing them. If you have any questions about what to do the next time there's a surge: call or email me.
Scott Majeski 312.453.1500
PuroClean Property Restoration Specialists
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