Lessons Learned from the Recent Rain Storms

We are finally pulling the last of our equipment from our clients homes and businesses, and finally have time to reflect on the recent rains that created this surge event. I learned a few lessons from these storms and want to share them with you:

1. Relationships matter. I received more than 1,000 calls this summer from potential clients following the many rainstorms. Those people whose names I immediately recognized where those I called back first.


2. Think ahead. Just because you've never needed a property damage restoration firm doesn't mean you won't at some point. Take a few minutes to learn who the best firms are in the industry, and cultivate relationships with them.


3. Help where you can. When appropriate, I advised potential clients how to handle their OWN water removal. Every project doesn't require me to handle the job. But it does require someone to tell you what to do. I helped numerous people by telling them exactly what to do on their own to minimize the damage and save some money.


4. Don't wait!! Recognize when the damage is extensive. There's a big difference between two inches of water and two feet of sewage. Time is critical to keep the current problem from turning from a simple drying project into ripping out drywall, floors, etc.


5. Get a battery back-up for your sump pump! 85% of the projects I handled were standard sump-pump failures.

Most projects were Category 2 (standing, gray water) events. These are easily mitigated and rarely cause heavy damage. However, it only takes a few days to turn a Category 2 event into a Category 3 (standing, black water) event. Mitigation becomes much more difficult, requires additional equipment, more man-power and significantly more money.

Relationships matter!!! It's important to cultivate knowledgeable providers prior to needing them. If you have any questions about what to do the next time there's a surge: call or email me.

Scott Majeski 312.453.1500

smajeski@puroclean.com

PuroClean Property Restoration Specialists

See the original article on BizBrag

Choosing the Right Property Damage Restoration Professional is Critical to Disaster Recovery

Insurance policies, emergency evacuation plans, smoke alarms, fire extinguishers – these are the types of things that knowledgeable homeowners put in place to help minimize the losses if a disaster strikes. That is where the preparation stops for most people, because they never fully plan for disasters that might devastate their home or business.

But, the fact is that disasters do happen. A cooking accident, electrical short, a burst pipe, a blocked chimney, a severe storm and other everyday hazards can turn an ordinary day into a nightmare.  Recovering from that nightmare takes the same type of planning and forethought that you put into your disaster-prevention plans.

When disaster strikes, leaving water or fire damage in its wake, you need to act quickly to begin the clean-up, and it is very important that you choose your restoration professional with care. Water and fire damage restoration is a very specialized field, so choosing a firm with a reputation for professionalism, efficiency and quick response is critical.

Use this checklist when selecting a property damage restoration professional.

Make Sure Your Property Damage Restoration Professional:

• ·         Specializes in water and fire damage restoration services. 


• ·         Is licensed and insured.


• ·         Responds immediately when disaster strikes – 24/7.


• ·         Has industry-recognized training certifications (such as IICRC).


• ·         Presents a contract that specifies the work to be done and the price to be charged – before any work is started.


• ·         Offers references from clients who used the same services you require.


• ·         Treats your home, its contents and you with compassion, respect and professionalism.


• ·         Is able to work with your insurance company to complete the claim as quickly as possible.


• ·         Uses "state-of-the-science" equipment and processes to minimize time, damage and disruption.


• ·         Keeps an open line of communication throughout the job, including the clean-up and follow-up process.

If you need property damage restoration services, focus on quality over price. This checklist will lead you to a specialist in fire and water damage restoration, and that's the person you need to restore your home or business back to normal. Cutting corners almost always results in incomplete or substandard work, and then more expensive repairs and more disruption later.

PuroClean Property Restoration Specialists serving the Chicago area specializes in property emergency services. PuroClean certified technicians help families and businesses overcome the devastating setbacks caused by water, fire, mold and other conditions resulting in property damage.

For more information about PuroClean Property Restoration Specialists serving the Chicago area or for additional advice on choosing a property damage restoration expert, please contact Scott Majeski at 312-453-1500 or smajeski@puroclean.com.

Preventing Indoor Mold - warm weather tips on moisture control

With the rain and the coming heat, Chicago area homeowners should worry about mold in their homes during the summer months.  Mold can grow almost anywhere there is moisture and it grows on almost anything: paper, cardboard, ceiling tiles, wood, fabric, insulation, even dust.  It can cause serious damage to a family's home and health if the homeowner doesn't take steps to control and deal with it quickly and effectively.

According to the Centers for Disease Control (CDC), the key to both preventing and remediating mold in the home is controlling moisture.  Mold cannot grow without moisture, so a homeowner needs to identify and control moisture sources in the home to prevent the spread of mold.

During the warm summer months, we advise homeowners to keep an eye on these seasonal sources of moisture and take steps to control or eliminate them:

• Air conditioner drain pans


• Condensation caused by high indoor humidity or overly cold indoor surfaces


• Outdoor sprinklers set to allow the spray to hit the walls of the home


• Unvented kitchen and bathroom moisture


• Clothes dryers that vent indoors or wet towels and clothing left to dry indoors


• Overwatering house plants


• Moisture from human sources (sweat, wet hair, breath)

These less-obvious moisture sources can be as dangerous as the typical leaks, spills and flooding that most homeowners recognize as potential breeding grounds for mold.  Mold causes a hazard wherever it grows indoors, so homeowners need to be vigilant about controlling indoor moisture. 

Homeowners need to understand how prevalent mold is and how easy it is for mold to find a foothold in the home. You also need to stay on the alert to identify and correct everyday sources of moisture before mold has a chance to grow.

For more information about PuroClean Property Restoration Specialists serving the Chicago area or for additional advice on protecting a home from mold, please contact Scott Majeski at 312-453-1500 or smajeski@puroclean.com.

While Home Prices May Be Falling, Insurance Premiums Are on the Rise

Wall Street Journal - May 26, 2011

By CHAD TERHUNE And ANNAMARIA ANDRIOTIS

Already plagued by stubbornly low home prices, homeowners soon may be facinganother blow: rising insurance premiums.

After five years of relatively stable premiums, some of the country's biggestinsurers have raised rates—or say they plan to. Premiums vary by state, but lastyear, State Farm Mutual Automobile Insurance Co. says it increased homeownersrates 7.3% on average and, this year, has raised them in 18 states, including afew by more than 7%. By contrast, it cut rates in just two states.

In Florida, upscale insurer PURE Risk Management raised premiums 11% this year. Fireman's Fund Insurance Co., a subsidiary of Allianz SE, saysit has started to raise premiums in some areas. For some Pennsylvaniahomeowners, premiums shot up 33% last year.

For homeowners, the increases may seem counter-intuitive. Why are they payingmore to protect a house that may have lost significant value? Insurers saypremiums are partly based on rebuilding costs, not on a home's appraised marketvalue. When energy and building-material costs rise, insurers sometimes raisepremiums, said Mike LaRocco, chief executive of Fireman's Fund Insurance. Evenwith the recent decline in commodities prices, gasoline is up 37% in the pastyear, copper is up about 20% and plywood is up around 8%.

There may be more premium increases on the way, experts say, given the risingtoll of natural disasters, including recent tornadoes and extreme weather in theU.S. and the earthquake and tsunami in Japan in March.

New risk models also are causing insurers to reassess rates, said PUREPresident and CEO Ross Buchmueller. A new hurricane model used widely across theindustry forecasts a higher "wind risk," even for homes far from the coasts,driving premiums higher.

Federal flood-insurance prices may rise as Congress looks to erase theremaining $18 billion deficit from Hurricane Katrina. One congressional proposalwould raise the limit on annual premium increases to 20% from 10% and make itharder for the most flood-prone properties to get coverage. The average floodpremium is about $600 annually; rates go to nearly $6,000 for the highest-riskcoastal properties, the National Flood Insurance Program says.

All this may be a shock to homeowners, who have gotten used to premiums keptstable by the absence of big storms and costly disasters since Hurricane Katrinacaused insured losses of more than $45 billion in 2005. The recession anddecline in home construction also sapped demand for insurance, according toindustry researcher Insurance Information Institute. The average annual premiumfor homeowners' insurance fell 3.8% to $791 in 2008 from 2007, Institute figuresshow. It estimates the average premium rose to $807 last year.

There may be little home owners can do, beyond the usual shopping around.Jack Powers, an independent agent at Gulfshore Insurance in Naples, Fla., sayssome of his customers face rate increases of 20% or more. Still, he advises manyof them to swallow the increases. The alternatives, he says, are smaller,unrated insurers that may not withstand a storm financially.

Roofing rip-offs: Beware of scams, shoddy contractors

Problems with roofers plague consumers across the country. One in three Angie's List members who took an online poll and had roofing work done say they had a problem with their contractor or developed an issue down the line. Of those who detailed their problems, 68 percent mentioned shoddy work as a problem. Others cited trouble with roofing contractors who overcharged them, lacked a license, or took their money and ran.

News reports and attorneys general also warn consumers to be wary of roofing fraud and scam artists. In Jefferson Parish outside New Orleans, for example, a father and son were recently jailed on more than 50 fraud and theft charges for an alleged roofing scam targeting senior citizens.

Property Managers Save Money by Partnering with PuroClean

When property damage occurs,  it is reassuring to know you have the best available help on your side. PuroClean is a leader in property damage restoration and has earned the trust of property owners, insurance professionals and home service providers throughout North America.

PuroClean minimizes restoration costs. Through our responsiveness, skill in the science of drying and mitigation, and our availability to tackle a problem at any hour, further property damage can be prevented.PuroClean’s Property Manager Partnership Program minimizes costs and improve tenant/property owner satisfaction. As the restoration provider of choice for Property Managers throughout the country, PuroClean knows first-hand the challenges you face when property damage occurs.Tenants are back on track quickly, minimizing off-site housing costs and additional inconveniences that arise with property damage.

At the end of any job, we conduct third-party customer evaluations to ensure the highest level of satisfaction. We build lasting relationships with our clients. PuroClean also provides a one-year guarantee on our workmanship and materials.

PuroClean Offers Real World Scenarios for Training

PuroClean recently opened a new state-of-the-science training facility for PuroClean Franchisees as well as insurance professionals, the opportunity to receive IICRC certification in Water Damage Restoration, Fire and Smoke Restoration, Odor Control, Carpet Cleaning, and Carpet Color Repair, in addition to other courses in business and financial management, sales and marketing.

Our new ASD Demonstration Facility offers real world property damage scenarios complete with areas to look through and see inside the walls and attic as well as underneath the property’s structure. Puroclean’s new training ASD Demonstration Facility, also known as our PuroClean Flood House, has a smoke and soot simulator and this training structure looks like, and is similar to, a typical home in North America.

Our new flood house comes complete with property contents such as dishes, furniture, carpeting and other property that allows new agents to get a real feel for restoring a home’s contents after property damage has occurred. Watch PuroClean’s latest YouTube video here about our new training facility here:  http://www.youtube.com/watch?v=pKn0GOsCnlQ